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1 2 3 4 5
24th September 2021


The receptionist should have read and understood the notes on my file from my call to 111 that I should have been sent to the correct department and not waited 5 hours to first be seen and then told I was in the wrong place. After being in the right area I was seen and diagnosed very efficiently and professionally.


Understand that some patients may have been told to go to A&E within the hour and read the notes so they can be directed immediately to the correct area.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5