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Queen's Hospital 2021-09-24 Person 5 5 0

The receptionist should have read and understood the notes on my file from my call to 111 that I should have been sent to the correct department and not waited 5 hours to first be seen and then told I was in the wrong place. After being in the right area I was seen and diagnosed very efficiently and professionally.

Understand that some patients may have been told to go to A&E within the hour and read the notes so they can be directed immediately to the correct area.