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Queen's Hospital
2024-03-14
Person
3
5
0
14th March 2024
Unfortunately we were not fully informed as to the process when arriving at A&E.
We arrived with a letter explaining the severity of my Uncles foot infection & were told we didn’t need to check him into the system.
We waited patiently for nearly 6 hours before a nurse came to check blood pressures & I politely asked when would someone be likely to see my Uncle?
We were then advised that we needed to check in & then he was seen.
Suggested improvements
There needs to be signs advising patients to check in & nurses need informing that any patients arriving with a doctors letter still need to check in.