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Queen's Hospital 2024-03-14 Person 3 5 0

Unfortunately we were not fully informed as to the process when arriving at A&E. We arrived with a letter explaining the severity of my Uncles foot infection & were told we didn’t need to check him into the system. We waited patiently for nearly 6 hours before a nurse came to check blood pressures & I politely asked when would someone be likely to see my Uncle? We were then advised that we needed to check in & then he was seen.

There needs to be signs advising patients to check in & nurses need informing that any patients arriving with a doctors letter still need to check in.