Queen's Hospital 2024-04-05 Person 5 5 0

This clinic is one of the best, if not the best, run clinic in the hospital. The staff are wonderful and they know who you are. Navinder (apologies if I have spelt your name wrongly) is a volunteer in this clinic and what a wonderful gentleman he is and he remembers every patient’s name. He is the first to greet you and he is so very kind to everyone. The nurses are great and you see the same ones and they get to know you and vice versa. The clinic is extremely efficient and runs on time, every time. It feels like you become part of a family. The 2 lady receptionists are so lovely and always manage a quick chat. They also tell you off if you keep trying to cancel your appointment. They let you know without a doubt how serious your illness is and you feel guilty in the end for missing your appointment so it’s easier to attend. Thank you to everyone in this clinic. A&E could learn a lot from this team. Thanks for keeping me going and not letting me give up. Much respect for you all

There is nothing to add about making this clinic run better as it runs perfectly. Word to the managers, please don’t try to change this clinic as you will fail and make it worse