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Queen's Hospital
2022-11-09
Person
3
5
0
9th November 2022
Waiting time was terrible 7 hours. No knowledge of how long it would be to be seen. Patients called were sometimes missed the setting is a building foyer not a waiting room. It was cold and uncomfortable
Staff were professional polite and respectful of how long the wait had been.
Suggested improvements
A ticket system from triage to medical team. This gives a better expectation of how long it takes to wait and ensures when called they are not missed