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16th November 2022


The triage system sucks……2 hours before seeing a doctor. The doctor was great and all tests were carried out in a timely manner. However we waited a long time for the results. I know the doctor was very busy. We were lucky it was 7 and half hours start to finish and I had taken food and drink with us. The triage bit is ridiculous.

Suggested improvements
You must overhaul the triage. Queuing 3 times - standing up as your ticket machine was broken- with my husband with a suspected stroke is no way acceptable. No social distancing either so we could catch anything.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse