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Queen's Hospital
2024-04-24
Person
1
5
0
24th April 2024
I checked in with reception who were courteous and polite. I firstly was told to sit in a certain area which later I found out was the wrong place . I thought I heard a nurse say my name however when I went up to him he said no it wasn’t me .
So 2 hours later I checked with reception once more and they told me the Dr has discharged me back to my GP . Apparently they couldn’t find me ! When I was sat there for over 2 hours . They apologised and said I would be called in if there was a cancelled appointment, I am still waiting for that call .
Suggested improvements
Call out my name correctly and seat me in the correct area .