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On 25 April I attended an appointment at the ophthalmology unit, The appointment time was 9,30 Shortly after arriving I was taken to a room and given all sorts of tests. At the end of this she said she would put drops in my eyes to dilate them ready for the doctor to look. I went to the area to wait and sat there for an hour, I then spoke to a nurse and asked if she could tell me how much longer I would be waiting. She went away and came back to me that the clinic was running 2 hrs behind, I asked if that meant I had another hour to wait as I had already been waiting for an hour. She said I don't know it will be when it will be. Again I asked if I would have time to go and buy a drink and she said well if you leave and they call you you will have missed your appointment. At that point I had no option but to leave. Not only did I have to make my way home with poor eyesight but the feeling that the member of staff I spoke to could not care less about me gave me very poor expectations of future visits being any better