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Queen's Hospital
2023-05-23
Person
1
5
0
23rd May 2023
This has to be the worst hospital with the most uncaring staff - this includes the doctors. After 4 days in various parts of A&E I felt I had to discharge myself. Doctors do not listen to you, make assumptions about what may be wrong without actual medical evidence to back up their guesses. Some nurses show some compassion others should consider if they have taken up the right vocation, if the pressure of working in the NHS is having an impact on how you care for people then consider a new career - this comment applies to the Doctors and Consultants at this hospital.
Suggested improvements
LISTEN to the patient, take clear and detailed notes of symptoms, presentation of the patient and explain the next steps in a clear and considerate way. It was evident that many of the doctors/consultants were not reading the notes (maybe there was an absence of these on the patients file?) and asking the SAME questions over and over again. Patient records should be contemporaneous and should be reviewed prior to seeing the patient on the ward rounds. Both the Doctors and Nurses at this hospital need to improve their communication skills. If the pressure of working in the pressured environment is too much then rather than this stress and pressure having an impact on patient care the professionals should consider seriously if they are in the right job