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Queen's Hospital 2024-02-09 Person 1 5 0

We were there for 14 hours and had to beg for everything from pain relief to information, for several times over several hours before any progress made. There were only 3 doctors for hundreds of people and things that should have been followed up from blood tests were just completely forgotten and there was no interest in investigating my brother’s ongoing pain (which was not even controlled with opioids) beyond a blood test and scan, when the latter appeared non-urgent no medical advice was offered leaving us with some reassurance re scan but no way of knowing what other urgent conditions might explain the pain. I dread visiting this a & e but have no choice as it’s local and I’m not sure how much it’s the government and how much local management but it must be so hard to work there, it honestly doesn’t feel that different to a war zone at times

1. Had adequate staffing levels 2. Had staff able to consider more than one possible condition explaining pain 3. Communicated results quickly 4. Followed up on initial findings from blood tests (eg v high infection markers, low haemoglobin) with medication and advice - we had nothing, no continuity or discharge notes 5. There really needs to be a quieter area for those with sensory processing issues and learning disabilities