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27th April 2023


I couldn’t fault the care from the staff during my time at A&E.

Suggested improvements
The only thing I would say that could be done better is the amount of time it takes to get to the final destination. I was signed in, then waited around 45 minutes to be seen at Triage, only to be sent back to wait again in the Urgent Care to be seen again by another doctor who then had to refer me to ENT. My overall time at A&E was 5.5hrs.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse