Report this review of Queen's Hospital
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
I was in A&E for a total of 21 hours. In this time I saw in its entirety everything that is wrong with the NHS within this department. Leadership and direction is seriously missing, it does not exist anymore. From the CEO of Queens down to department managers, leadership is an unknown and a quality missing from every single person within the management structure, it is scary but not surprising the void that this quality leaves. Because without proper leadership qualities, you can spend billions, have all the staffing you need, but if no one knows how to lead people, you might as well be given magic beans to run the NHS with.
The environment which Queens provides for people suffering is on a par with an abattoir, cold, discompassionate and inhumane, it is so bad that it disgusts me that in the 21st century we can still be getting the basics so wrong (Once again no leadership of vision). Most staff are dismissive and unable to communicate effectively to patients, they have no compassion or empathy for the condition of the human in front of them. I witnessed a woman who had just been told she had a minor stroke be sat back out in the waiting area visibly upset and in shock, only to then suffer another stroke in front of all in the waiting room. This caused not only additional suffering, but undoubtably PTSD in all that watched it unfold. Along with a seriously delayed and unprofessional response.
Processes within A&E are once again a direct representation of the management, long winded, with long walks (especially for geriatric and immobile patients) coupled with poor signage and instruction. It is unorganised, ill prepared and a shambles, I'm sure the manager of A&E has these qualities in abundance as his/her department is a direct reflection of his/her character. A&E needs to be totally rebuilt and redone by people who have an ounce of common sense in a different part of the hospital, as there is no rescuing the abomination that exists in Queens currently.