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Queen's Hospital
2024-03-27
Person
5
5
0
27th March 2024
Over all amazing staff. The system seems slightly disorganised, staff missing notes, hand overs not clear, the sister in majors doing triage brilliant pulled staff in line getting them to do what was required. Obviously understaffed and large numbers of none English speaking patients bringing lots of shooters resulting in no chairs and crowded experience. Definitely a few who were regulars to A AND E abusing the system but you can’t change that. I came in expecting the worse bp 218 reassurance was greatly received thank you now on the mend ( god willing) xxxx old fat get haired geezer xxxxstay well guys we need you
Suggested improvements
Deter patients to bring multiple supporters, that will free up seats, one girl had three supporters who used six chairs,I had to ask them to move so elderly ill patients could sit