Queen's Hospital

Queen's Hospital 2024-04-26 Person 5 5 0

First class and efficient Bit of a wait at first but as usual very streamlined once in the clinic

The initial waiting room was very full with elderly people having to be away from their carers and having to have people give up their seats. Some people had to sit on the floor. So the main waiting room needs to be larger.

Queen's Hospital 2024-04-26 Person 4 5 0

Doctors and nurses was extremely helpful and supportive whilst I was in their care.

As a diabetic, I was told by the ambulance people not to take medication with me as the hospital has the medication but they did not have a fridge to place insulin neither did they have insulin. After being in there from 6pm (Saturday 20th April) I requested that I could have a sandwich and some insulin as I was due, I was told "we don't supply food only at lunch time" so they did not have insulin or food. I was offered a digestive biscuit which was full of sugar and a cup of coffee which did not taste nice. All I had from the time I got into hospital at 6pm the only I had to eat was a sandwich at noon the next day. I was not offered any medication or no other food until my wife and daughter came in at 6pm with insulin, medication and food. I was placed behind a door where the ambulance entrance is, I requested to move but I did not get moved, I then asked my daughter to call up to see if i could either get moved or could get given blankets and they gave me a sheet and a blanket but I was still very cold.

Queen's Hospital 2024-04-26 Person 5 5 0

All staff very friendly and professional

Probably shorter waiting time

Queen's Hospital 2024-04-26 Person 5 5 0

Until now all my treatments have been excellent apart from the cancelations I’m more than happy with everything

Informed me why my appointment was cancelled and why it wasn’t rebooked

Queen's Hospital 2024-04-26 Person 5 5 0

Appointment went smoothly and calmly. Great service.

Nothing.

Queen's Hospital 2024-04-26 Person 5 5 0

Had two visits in 3 days at Queens. Sent to Eye Casualty by Spa Medica as eye pressure way too high following cataract surgery, and they could not deal with it. I was so very worried but received fantastic treatment from all staff at Queens - cannot thank them enough for the kindness, reassurance and advice given. Second visit was for initial appointment following GP referral for knee pain. It was an extra clinic running on a Sunday afternoon to help clear the orthopaedics backlog. Once again I have nothing but praise for all the staff and kind doctor that I saw. Very happy with the outcome too. Thank you so very much - you are doing a GREAT service to us all

Cannot think of anything.

Queen's Hospital 2024-04-26 Person 5 5 0

The reason for my answers because staff were very very inventive knowledgeable They were a pleasant to have being looked after was lovely

No it was a pleasant experience

Queen's Hospital 2024-04-26 Person 5 5 0

Staff were excellent, friendly and calming, everyone introduced themselves and was polite.

No even hospital was clean and. Smart

Queen's Hospital 2024-04-26 Person 5 5 0

Apart from a problem with finding a disabled parking bay. Non existent. I was treated extremely well by all staff.

Disabled parking could be improved. In fact, the parking all round is totally extremely difficult

Queen's Hospital 2024-04-26 Person 5 5 0

This is my third appointment/treatment - over the three years the team of doctors/nurses I am met with have been consistent. It’s reassuring at a time when you may feel unnerved to see familiar, friendly faces in a very busy and overwhelmed NHS! Teo is always calm, kind, approachable and informative, Lauren always appears positive and happy and will do all she can to keep you calm/distracted too! Thank you ladies, it really does help during a time of uncertainty.

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