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Queen's Hospital
2024-03-26
Person
4
5
0
26th March 2024
Good service overall. Good team in the wards and the theatre
Suggested improvements
You had people waiting in the a+e coming up to 24 hours.
Your process for after care and recovery needs to be reviewed asap. I felt like just a number with the nurses in the recovery unit shouting out and rushing to get people sent home. No response or concerns about the patient. Wake them up and send them on their way. I had been marked on my arm because they carried out the blood pressure so roughly! We have had operations and still under the effects of anaesthetic. There was no shame from these individuals. Like a domino effect, sending people one by one. Looks like a numbers game, with no concern about the safety or recovery of the patient. It was a shambles!