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Queen's Hospital
2021-09-23
Person
4
5
0
23rd September 2021
Almost all of the staff were amazing on Sahara A, I cannot name them all but a few went above and beyond whilst being drastically short staffed. Zoe, Jobin, Wow, Rahim, Maurice, Lisa, Bobina, Mona, Kathryn, but I'm sorry I cannot remember all their names. One member of senior nurse was dreadful, mainly working nights, hardly left the computer screen, had a vile bedside manner, rude & ignored buzzers and patients pleas for assistance, leading to late medications/ basic human needs (like toileting) whilst all other staff were clearly rushing about, attending to as much as possible. Several times this nurse upset patients & visitors, with lack of information about who could visit, who they were, circumstances & why. Sadly I cannot remember her name at this moment, but I will forward a complaint once I recall this information.
Suggested improvements
Communication is a massive issue, from the doctor to doctor, through to hca's. Drugs changes not handed over, treatment plans or strategies not being passed on from one shift to another. I feel this would only improve with more funding for staff.