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Queen's Hospital 2024-05-01 Person 0 5 0

I am writing to express my deep dissatisfaction with the service I received at the A&E department on 27th April 2023. My experience was marred by significant issues, including excessively long waiting times, staff lacking compassion and professionalism, and a concerning lack of follow-up on my treatment. Firstly, upon arrival, I was appalled by the extensive waiting times, which far exceeded reasonable expectations. Despite the urgency of the situation, I was left waiting for an unacceptable amount of time without receiving any updates or explanations for the delays. Furthermore, I was dismayed by the apparent lack of compassion and care exhibited by the staff. Not only were they rude and dismissive, but I also witnessed instances of verbal abuse among team members, creating a hostile and uncomfortable environment for patients. Additionally, I am deeply disappointed by the failure of the medical staff to properly follow up on my treatment. Despite requesting to see the results of my head scan, the doctor failed to provide me with this information and instead abruptly left the room without explanation. This lack of transparency and communication is unacceptable and leaves me with serious concerns about the quality of care provided. In conclusion, I find the service I received at the A&E department to be shockingly substandard and unacceptable. Immediate action must be taken to address these issues and improve the quality of care provided to patients. I expect a prompt response and a thorough investigation into this matter.

Please hire more educated doctors. Not the ONES FROM ABROAD. They don't know nothing.