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26th April 2024


Waiting time is the biggest issue, first stage of assessment within 15 mins of booking in. Then you sit and wait for a blood test and ecg while you watch 4 or 5 members of staff standing talking for 20 mins. You are eventually moved on again to the 3rd area, where after 5 hours a asked when my wife would have her head scan, only to be told they are ready for her, why had we not been told? Taken round by a member of staff. On our return we sit and wait again, only for a porter to then want to take her round for the scan 45 mins later. Eventually get to see a doctor, who only then decided he needed further blood tests. More waiting, so final results after 15.5 hours. Get all of the tests done first then view the results.

Suggested improvements
Stop wasting time , get ever test complete then the doctor can look at the results, very poor staff management, that's if they were managed at all.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse