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Written by a patient
4th November 2016


I was highly impressed by the following: The amount of visits from doctors and the consultant. The dignity with which I was treated. The personal acts of kindness by staff. The comfort and convenience of the environment. The commitment of the staff. I must also write that I am very, very appreciative of the fact that the staff and consultant seen to have accurately diagnosed my condition. I feel a lot better whereas I was deteriorating prior to my admission to Queens. Bad, actually, I find it impossible to satisfactorily express in words my gratitude and appreciation. I can think of no necessary improvements except to write that the staff seemed to be 'stretched' at the weekend and, on the odd occasion, response was a bit slow (sorry). Nonetheless I do not doubt their commitment- at times they were almost running, however, even then I did not experience any bad temper, etc from staff.

Recommend
Dignity/Respect
Involvement
Information
Staff
Communication
Communication nurse