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14th February 2024


The service received from the physio team at Queens Hospital is exemplary. The reception team are always courteous, especially Cynthia who always has a smile on her face. My physiotherapist George is extremely kind and compassionate. He has a professional attitude to work, shows empathy and spends time to understand patient needs. I think every department needs to have staff like George who make you feel respected and valued rather than just being a 'number'. Having had very bad experiences in other departments at Queens this is a positive and welcoming experience.

Suggested improvements
None

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse