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Written by a patient
13th April 2024


The nurse were brilliant, but too much was beyond their control. I had an 11:45 appointment, but at gone {4 pm} my chemo medication had still not arrived on the ward. This was not the fault of the nurses. Apparently the meds are prepared in the pharmacy so why does it take so long to arrive?? People who are unwell do not need this situation.

Suggested improvements
Just make sure the meds are prepared, delivered to the chemo suite in plenty of time for them to be USGD on the patients some of whom still have appointments elsewhere i.g. radiotherapy department.

Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
Experience