Queen's Hospital 2024-04-18 Person 3 5 0

My son was referred to urgent care via the paramedic who visited him at home, great service from him. Urgent Care were really good aswell, nurses and doctor very friendly. They referred him to same day emergency care. Nurses there excellent, he was put on a drip, given iv antibiotics and bloods taken promptly, excellent. There, it all came to a standstill unfortunately. Nurses had done all this by 10pm on Sunday night after we had arrived on site at approx 8pm. At 4am, we still hadn't seen any doctor to tell us the blood results or discuss treatment, I had spoken to the nurses a couple of times. Exhausted and needing to sleep, I took my son home at 4.30am as the nurse said he had very much improved but we still may have to wait for a doctor for many hours as there were only 2 on the whole department. We agreed the blood results would go to his gp and to make an apt with our local gp the next day. We did do that but no results were on my sons records? Gp could not access then, we still don't have them and I don't know how he can get them, help appreciated please. My Dr needs to see them to know how best to treat my son and she can't ask directly for them either which seems very odd?

A few things, please inform patients on arrival the possible waiting times to see a doctor, we still need to wait and be cared for by the lovely nurses but not having any idea of timings makes the already stressful situation even worse. I witnessed some very upset people when they overheard conversations about an 8 to 10 hour wait for a doctor as they were not aware and had been sitting patiently for 8 hours already. Its such a shame that after such wonderful service from the nurses and urgent care staff that it all gets gridlocked at the point where the Dr asseses the results and makes a plan. It was also so upsetting to see so many old people on beds waiting in the corridor, 2 staff were taking turns to wheel the patients from the corridor into a curtained area just so they could use a bed pan or have their sheets changed, I was honestly saddened. I feel the department needs to be rebuilt so much bigger and more staff to stop this happening every day. This is a very populated area and alot of older people in the community, meaning more potential emergency situations, it isn't going to.get any easier. I like what the hospital has done with the ease of urgent care department, we had no delays there but even the nurse in urgent care said to us that we really won't get the same experience in SDEC, what a shame