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Queen's Hospital 2024-04-28 Person 0 5 0

No option for Visitors on here. Visited my husband who is having part of a foot operated on. I dropped in some fresh clothing to him as requested. This hospital has posters up saying they support Carers and they can visit outside of visiting hours, I have my carers card also on me. We have Autistic children who are all missing their dad and had to come with me as there is no one else I can leave them with. We walked in quite happily, all my children behave impeccably and this one Nurse over sweetly asks me how old my child is in his Wheelchair, I reply 6. With that her tone completely changes and she says we have to take him out, she tells my other children to take him out. I refuse and explain that we are only there to say hi and drop clean clothing in, I explain to her I am a carer to all 3 children and my Amputee Husband. That we are dropping this stuff in and then we'll go. She's telling me he can catch bugs off the ward and that kids his age are not allowed on the ward ( we were there the day before without any problems or comments) I believe she was singling him out cause it's obvious he has something going on and is a big tall lad in a 'buggy'. There is no posters, nothing on the website stating any of what she was saying and even her fellow Nurse said to us she didn't know what that was about. I think she took her jobs frustrations out on a 6 year year old although she didnt look particularly busy she was just standing around. Disgusting behaviour and absolutely uncalled for. She even arranged a porter to take my Husband for a random CT Scan so we left, we'd been gone quite sometime before he then was taken for this random scan. This Nurse was just pure mean for no reason. We quite literally just came in, Husband happy to see us and she falsely took interest in the 6 year old to then try and succeed to expel him from the ward. He was in his chair, quiet as a mouse causing zero harm or disruption to anybody else. This was 12.30 on Sunday April 28th 2024. Outside of visiting hours so our children can mange the noise on the ward/inside the Hospital generally. Like I say, welcomed to do so by the posters splashed on the walls of the hospital 'we welcome carers'. Just a man trying to get fresh clothing and a wife and her kids doing their best. Do better Queens.

Don't lie on posters that you welcome carers when you quite clearly don't, are rude and take zero time to find out peoples circumstances. Don't take your work stress out of random visitors all the moreso when they have so much stress going on as it is. Don't take on a job that you will take out loosing respect for those that you work around. Don't discriminate against a Disabled child. Don't discriminate against a Carer who happens to care for more than one person. Be kind!!!