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Queen's Hospital 2022-11-15 Person 4 5 0

I appreciate the demands that staff in accident and emergency face on a daily basis and taking everything into consideration everyone worked to full capacity, professionally and with consideration and care.

More verbal information about the stages and procedures that patients need to go through during waiting times. For example when you join the first queue it would be helpful to know why you are in that queue and when some people are designated another queue, the reason why. Just a little better communication would make a difference.