Share review of Queen's Hospital

Queen's Hospital 2024-04-30 Person 1 5 0

I came in for an operation on the 17th of April, for a tonsillectomy. My discharge medication did not help, so for the next 4-5 days I was in pain, couldn't eat, drink or sleep. When I called 111 as I was spitting specks of blood, they told me to go King George Hospital, which I had taken a cab as I was feeling too weak to drive. When I had arrived they told me that they are unsure why I was sent here and that I should have gone to Queens. Feeling really unwell, being told that they wont be able to do much was very frustrating. I had then agreed to pay for another cab to go Queens. When I had arrived, I was seen and told to wait for ENT to respond back. It was a little confusing at what was going on, next thing I know a cannula is being placed I am given all these steroids and medication and I had asked am I being kept overnight and no nurses would say anything. I work in Allied health, it was very difficult as someone who’s working for the NHS to be given such small amounts of communication. I was in pain, I had not eaten nor was I able to drink. From there it became clear in my eyes maybe I am being kept overnight. I was moved to surgical discharge where I asked am I staying once again I was told the ENT surgeon wants to see you. The ENT surgeon was very nice, when he came to speak to me he told me due to the bleeding we have to keep you overnight. He was clear with his communication and was very professional and friendly. I was looked after a nurse before going to the ward who was also very lovely, I did tell the surgeon that the medication had not helped and he said he will be giving a different type of solution. Before going to the ward they gave me a mouth wash solution that was supposed to numb my throat and make it easier. I was so pleased with the results after one swallow it was such a relief to swallow or talk or even drink some water. The rest of my experience was okay, the patients i was placed with were lovely. There wasnt much communication with the nurses, they didnt seem to put much care towards things, seemed unprofessional at times. I was also told that same night I could be discharged as it was the medication that they gave which was not suited for my age??! I was very disappointed, at the time I was confused. I had been then told that I was given the oral solution for kids, and that it should have been a mouth wash. This to me was very frustrating and counts as negligence as I was told many times that I need to drink and eat and push through when in reality I was given the wrong sort of pain relief. This extended my recovery, causing a lot of stress on my family and myself. Working for the NHS you don't want to take any unnecessary bed space and I believe this all could have been prevented if there was good communication and commitment. Theres many things I can say with why I gave such a score for my experience, however I am grateful for being discharged. I hope no one has to experience anything similar and I hope i do not have to undergo a surgery with this hospital.

Better communication, organisation. More respect and compassion as well as commitment. Better improved after care discharge, going over the medication with the surgeon that had prescribed these. This is to avoid negligence and disappointment.