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Queen's Hospital
2023-11-04
Person
5
5
0
4th November 2023
A contrasting positive experience for my mother and those accompanying her compared to a nearby sister hospital. This time, she felt more heard and we were able to observe that questions and reasons were directed to mum rather than deferred to us.
Suggested improvements
After a week in an observation ward, again good care and due dilligence, just some anxieties about night care and weekend differences if staff or understanding of need even though previously agreed by professionals. Sometimes we observed (not in the ward) but with other services that info was not read or understood (cohesion between services)