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18th April 2024


Although the time we sent from arrival to diagnosis was 14 hours we were seen and cared for by the staff. An emergency operation for my husband was done at 2am. The doctors and nurses were run off their feet but gave us time and explained everything that was going to happen. Cannot fault the care we were given. The coffee and tea trolley that came round was very welcomed.

Suggested improvements
For us, the waiting time. But having said that the volume of people there I can understand. The staff were rushed off their feet.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse