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25th April 2024


I called 111 with a chest pain and high blood pressure (188) and was asked to go to urgent care on Sunday 14th April 2024.. I arrived there at 3pm. I was checked by the nursing staff and was seen by a doctor. The urgent care dept was professional. Thereafter I was sent to emergency care around 3.45pm and I was seated there till around 9am the next morning when I was taken into a ward after around 17 hours. Nothing was said as to why I was kept seated there for so long nor what was happening next other than my blood pressure being checked on and off. The ECG and a blood test was done there and 4 tablets were given and nothing said, then I asked them what it was for and was told it is to prevent blood clotting. Whilst in the ward the next morning a Consultant walked in and had a discussion and discharged me. I asked her if I will not be treated for my high blood pressure since I was not given any medication however the hospital records will prove what my blood pressure was that day and night. She said ‘no we don’t treat you for that here you have to see your GP’. I was sent home with absolutely no medication and to date I have not got an appointment to see my GP, the date I received was 17th May. I asked the doctor in the ward if my high blood pressure could have resulted in me getting the chest pain but the doctor only insisted that I see the GP. What was the point in me being kept there for 17 hours + 6 more hours till I was sent home. My NHS records which they had access to would have proved to them that I am a high blood pressure patient and have had even the catheter ablation done at the St Bartholomews hospital in London. The strangest thing here was that I was waiting to be discharged but no there was nothing to sign, I was just asked to walk out. WHAT WOULD HAVE HAPPENED OR WHO WOULD HAVE BEEN RESPONSIBLE IF I COLLAPSED OR DIED ?? I AM A TAX PAYER AND KAW ABIDING CITIZEN I AM APPALLED AND EMBARASSED AT THE WAY I WAS TREATED AT QUEENS HOSPITAL EMERGENCY CARE

Suggested improvements
I called 111 with a chest pain and high blood pressure (188) and was asked to go to urgent care on Sunday 14th April 2024.. I arrived there at 3pm. I was checked by the nursing staff and was seen by a doctor. The urgent care dept was professional. Thereafter I was sent to emergency care around 3.45pm and I was seated there till around 9am the next morning when I was taken into a ward after around 17 hours. Nothing was said as to why I was kept seated there for so long nor what was happening next, other than my blood pressure being checked on and off. The ECG and a blood test was done there and 4 tablets were given and nothing said, then I asked them what it was for and was told it is to prevent blood clotting. Whilst in the ward the next morning a Consultant walked in and had a discussion and discharged me. I asked her if I will not be treated for my high blood pressure since I was not given any medication, however the hospital records will prove what my blood pressure was that day and night. She said ‘no we don’t treat you for that here you have to see your GP’. I was sent home with absolutely no medication and to date I have not got an appointment to see my GP, the date I received was 17th May. I asked the doctor in the ward if my high blood pressure could have resulted in me getting the chest pain but the doctor only insisted that I see the GP. What was the point in me being kept there for 17 hours + 6 more hours till I was sent home. My NHS records which they had access to would have proved to them that I am a high blood pressure patient and have had even the catheter ablation done at the St Bartholomews hospital in London. The strangest thing here was that I was waiting to be discharged but no there was nothing to sign, I was just asked to walk out. WHAT WOULD HAVE HAPPENED OR WHO WOULD HAVE BEEN RESPONSIBLE IF I COLLAPSED OR DIED SINCE NO ONE WOULD HAVE BEEN AWARE OF WHERE I WAS ? I AM A TAX PAYER AND LAW ABIDING CITIZEN I AM APPALLED AND EMBARRASSED AT THE WAY I WAS TREATED AT QUEENS HOSPITAL EMERGENCY CARE.

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Communication nurse