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Queen's Hospital 2024-03-26 Person 1 5 0

After presenting myself to A&E at queens hospital I faced a lengthy 24 hour wait. I arrived in absolute agony and after my family member who attended with me asking 4 times and us waiting 4 hours I was finally given some pain medication which didn’t help at all. The staff were extremely rude, often forgot about patients and our needs. After finally seeing a doctor I was wrongly diagnosed and told there was no infection present however once I stood my ground and asked to see a surgical team had further tests an infection was found and I was given antibiotics. I am utterly disappointed in the NHS the level of care, respect and not to mention the unacceptable wait times of 12/24 hours!

Reduce waiting times, ensure patients are as comfortable as they can be in terms of pain. Proceed with the correct care and investigation