Share review of Queen's Hospital

Queen's Hospital 2023-04-03 Person 1 5 0

One arrival I was feeling very unwell and had to stand inline to be seen and assessed. The lack of communication was awful from one person to the next, apart the last department I was in and the lady was more informative. The attitudes of staff was cold and completely uncaring. At one point I had to ask was I being as assessed as there were only two questions directed at me. I was transferred to the department and was left for hours and not updated until asked. They could not find my notes and everyone seemed unaware I was referred to Queens hospital for an urgent MRI, they tried to say I didn't need a MRI after sitting and waiting patiently until myself and my family got fed up because they couldn't find my notes. Luckily I took a picture of them. I wanted my spine to be included in the MRI along with my head as discussed with my GP but they only do my head, so now I have to start the whole process again. Staff seemed fed up and un bothered but when working in this field you need to pay attention to the needs of sick people and show compassion or do another job. I have never been treated to disgustingly while trying to seek medical attention. Everyone was complaining so it was just an awful all round experience.

Be more polite, don't loose my notes. Check if you are ok to stand and wait for assessments. Explain why you are be transferred from one department to another. Update patients with procedures. Show a little compassion even if it's fake.