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27th March 2024


I was there for 13 hours, I wasn’t kept informed, The head nurse was running around like a headless chicken, other staff was all sitting there chatting! No one knew anything, I had bloods taken and was waiting for a scan, but no one knew anything about it, 3 times I asked where I was in the queue and was told 3 times I was second but each time several people were called in before me and still waited for couple of hours! And was told twice if I want to leave then leave, surely the hospital should be trying to get you to stay if you was in enough pain to make the visit in the first place, The hospital was even more awful than reviews I’ve heard about it, and hope that my illness is not life threatening as ultimately I was there to get it sorted but left because people had been there for 24 hours!it wasn’t just me several people left without getting seen .

Suggested improvements
I should of been kept informed, I should have been sent for a scan, but the worst thing is they said my blood results would get thrown, the results could at least been sent to the doctors for him to follow up! What a complete waste of time and money!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse