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3rd May 2023


13 hour wait and no updates at all during that time. However the fadt tracking to ED was fast and professional. Once treatment started could not fault it. Appreciated food and drink being brought to us while we waited.

Suggested improvements
Updates during such a long wait could have allowed me to go to reception area for a break from sitting outside ED.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse