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Queen's Hospital 2024-04-19 Person 4 5 0

The treatment and care fell only in one area. I was left with another patient sitting in the hallway waiting when the attending doctor said to an assistant he had been "called to the wards". The assistant then informed us that the other doctor was "on his way" and couldn't answer as to when the other doctor would arrive. My having a good memory I remembered past experiences which did not have as pleasant an outcome as this appointment. On one occasion I had to wait over three hours for attention and on another I waited until well after the "cattle call" system was over only to be told that my file had been "accidentally placed in a bathroom" causing me to be overlooked. I felt at the time that this was another of these occasions, and was admittedly short with the assistant. I would like to send my apologies to the those people involved. Thank you all.

As a person with hidden disabilities I found the walk to the Outpatients Department quite painful and unpleasant. As was the walk back to my vehicle. I managed this time but have no idea what will happen in the future as my physical health deteriorates. Perhaps more disabled parking lots closer to the front doors could be a consideration.