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23rd May 2023


They explained what they were doing at every stage of my accessment so that I could understand easily

Suggested improvements
As I could not walk far or sit down for long I was collected by ambulance and taken to A & E on a stretcher. On discharge the nurse asked me how I was travelling home and I asked for an ambulance and to be taken on a stretcher, he said that would take hours to come so I phoned my son to pick me up and the nurse arranged for a porter to take me to the entrance on a stretcher. When the porter arrived he had a wheelchair and kept saying he can’t take me to the entrance on a stretcher. I traveled home in the passenger seat on the lowest recline position it wasn’t very comfortable and I felt every bump on the way home.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse