Share review of Queen's Hospital

Queen's Hospital 2023-05-25 Person 3 5 0

Staff were really good but system is broken, felt that i was moved around just to hit targets. The A& E dept seems to be some sort of Heath Robinson design with no clear instruction of what you should do. No doctor was on when i arrived so there were patients their from the night shift. In the end i was seen and told i had an appt at a virtual fracture clinic!!!! What the hell is that, if not a device for controlling waiting times. It turns out it is a secretary telling you that you need to attend a fracture clinic appt. Brilliant. Attend fracture clinic to be told i need a scan, something that I and the a&e doctor had already worked out but couldnt get from the a&e department so 2 appts to tell me the same thing as the initial diagnosis. Consultant said need it urgently and to arrange for the next week, spoke to Xray dept who states could be anything up to 4 wks. So i went through wife's vitality membership to organise scan so had 4th person tell me i need a scan. I think i need a scan but glad the hospital never exceeded any patient waiting times. Doctors and nurses were all excellent, system absolutely rubbish and designed by committee.

A system that works for doctor, nurses and patients and not one that circumvents its KPIs on waiting times