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Queen's Hospital 2024-03-15 Person 2 5 0

Mis communication about what I was expecting from the appointment. Nurses were quite short with their explanations. Waiting time was ridiculously long, with no explanation as to how long waiting times were. Holding area was ridiculously hot, seating uncomfortable and exacerbated my back pain. No water cooler, so couldn’t even take painkillers!

More communication about waiting times Temperature control in waiting areas Water needs to be available in waiting areas.