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1st May 2024


All in all I spent around about 18 hours waiting to be seen by a doctor. I appreciate A+E is a very fast paced and fluid environment, but I saw people come in and go who were seen a lot quicker than myself. I understand this is all priority based, but it’s very frustrating to wait for that amount of time and watch other people be felt with while you are in obvious pain and distress.

Suggested improvements
Maybe a sign put up in AE explaining that other people might be seen before you due to what they’ve come in with, may take the frustration out of some people and take a bit of pressure off some of your staff. I know this won’t always work but it might be worth trying.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse