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Queen's Hospital
2023-11-06
Person
0
5
0
6th November 2023
My husband came into the hospital at 16:00 in AF they forgot about him and I had to chase several times for him to have is ECG. It was eventually done @19:45 and just before it was done I heard the nurse in charge ask the ED assistant to sort it and he said I’m sorry I’m filling the trolleys I think he name was Christian. Then I asked what was happening and Christian spoke to me like I was a child. I said that I overheard him saying that filling the trolleys was more important than my husbands ECG and then he tried to argue with me. After my husbands ECG that came out as AF they said they were going to move him to another area to be seen by a doctor. Over 2 hours later still not seen and not moved to another area. So again I went to speak to a nurse who didn’t even just give me a chance to talk just told me that my husband would have to wait 9-12 hours. Would not even listen when I tried to explain that my husband had AF when the ECG was done. The staff have no compassion.
Suggested improvements
All of it the care has been awful. In fact you can’t even call it care.