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26th April 2024


Doctors and Nurses, constantly busy, not enough staff for the amount of patients. Was in the corridor following triage 07:30 in the corridor 13:35 see doctors about blood tests results 14:00 told CT Scan required 19:00 for CT Scan to be completed 21:00 moved to minors 23:00 to informed of results 01.00 sent home No food provided for the duration, staff said not allowed to provide pureed food for corridor patients.

Suggested improvements
Bed in minors Processed quicker Provision of food Clearer updates from staff, I was given conflicting information about when CT tests would be done etc

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse