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18th July 2023


Having had an extremely bad experience in A&E Urgent Treatment two weeks ago (after 5 hours in Harold Wood Polyclinic I then spent 9 hours being shunted around in Queens A&E even though all xrays and notes had been sent and accepted), I was very pleased to find the treatment in the Fracture Clinic was totally different. At all times I was informed of what was happening and why. All staff were helpful and knowledgeable and the doctors explained everything very clearly. A much better experience!

Suggested improvements
Nothing on this occasion.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse