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Queen's Hospital 2020-01-17 Person 3 5 0

Consider my experience I am 86 years of age and partially sighted due to Macular degeneration in one eye: 10.30 appointment at 11.00 I queried my position as the white board stated at 10.30 clinic I was attending was running "on time" as at 10.30.... I was told ignore the board its wrong. Other clinics at 10.30 were running 90 mins late, how can a clinic be 1 hour 30 mins behind when starting just 90 minutes before? Nurses have my records/folder but do not read any summary, I continually have to remind them I have MD and cannot see out of one eye so do not need drops or scan on that eye. Doing the sight test the mirror was out of sync with the letters board so I could only see two letters where as my son attending with me told me there was 3 letters, the nurse ignored our comments. I attend because I am due an injection at regular intervals to preserve my eye sight in my "good" eye however the consultant told me I would have to come back at a later date for the injection as there was too many on the day.....how was that scheduled that too many people needing injections were booked in? My son reminded the consultant that if injections are provided later than planned my sight is impaired in the intervening period, I live independently, delays to my injection would challenge this as my sight would diminish