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Queen's Hospital
2023-09-28
Person
2
5
0
28th September 2023
We where made to wait 3 hours for a simple discharge form to be filled in. Communication was very poor. The ward was dirty bin overflowing dirt on flow. Vomit left for 4 hours. Ruth the care associate was exactly at { } tolerable.
Suggested improvements
* Improve comms with patient and parents.
* Simplify discharge procesos.
* Hold company that does cleaning to account.
* Complete a process improvement workshop.
* Improve care for parents who do not have family to support them.
16th November 2023
Response from Queen's Hospital
Thank you for taking the time to provide feedback for your child's experience on Tropical Lagoon ward at Queen's hospital. I am very sorry to hear of your concerns and these will be shared with the clinical team for action, including the lead consultant for the ward and the ward manager. If you would like to discuss your concerns further, please contact our PALS service: bhrut.pals@nhs.net. Lynda Hassell Director of Nursing for Babies, Children and Young people