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Queen's Hospital
2023-05-23
Person
3
5
0
23rd May 2023
I was in a&e for 27 hours sitting on a hard metal bench seating all night with a suspected thrombosis. I have scoliosis and there was no where I could sit comfortably and put my leg up. Very distressing experience. I waited 10 hours from 11 pm at night to 9pm to see a doctor . The doctor who cared for me was concerned the length of time I had been sitting waiting for a cat scan . The dr could do no more until I had the ct scan. She organised my tablets and appointment very swiftly.
Suggested improvements
To overhaul the waiting area in Same Day Treatment centre so there is somewhere comfortable to sit and wait and rest your head when it is nighttime. Also more communication what is happening through the night when you feel like you have been forgotten especially when you are on your own , an update would stop patients fretting.