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Queen's Hospital 2024-03-25 Person 3 5 0

Hi, I have come to the hospital with my husband at A&E because he had a broken calcaneus. We do not mention that the waiting time is ridiculous and without any painkiller given for 12 hours!!! We came for the check up and the first one was ok. The nurse supposed to book us for the following week, for the second check up. When we arrived no booking was made, but luckily for us, the same nurse was working and she remembered us, so after explaining to the doctor, we managed to get seen on the day. The third appointment I have changed over the phone, due to me not being able to have a day off from work! The person I spoke to confirmed the appointment for the following week, 25/03/2024. Surprise surprise! We arrive at the hospital and no appointment shown in the system! So we came for nothing! I have explained what happened but it was fully booked and got an appointment for a different day on the week! I really hope that my comment will be read and the booking system will be improved/ staff trained. Thank you

Staff training Improved Booking system