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25th April 2024


I arrived at Queens hospital at 1300 having severe diarrhoea and bleeding after go through your system I landed up in Raffts supposedly as a priority throughout the day I had several bouts of severe diarrhoea and bleeding one the first occasion I was in such a mess I pulled the emergency cord in the toilet No one came I managed to clean myself up with just the hand towels from the toilet I was placed in a trage area opposite this toilet this toilet was left uncleaned until 2300 the cubicle was being used throughout the day this gape twice in the day I was govern a drip and antibiotics throughout the day making me even more difficult to move around At 0130 the next morning I was moved to the Majors ward to a cubicle remember I was sat in a chairalll day with stomach cramps I went to the the cubicle only to find a chair inside no bed the bed arrived at 0330 am remember I am ungoing Chemotherapy I nearly gave up the will to live I had heard how bad the NHS is but after seeing first hand I am embarrassed to be a Human you would not treat a animal as I was treated

Suggested improvements
There are several things the stupid names you have for your department s May mean something to you but the ordinary people don’t need to know A&E would suffice make it straight forward no one wanted to take oneness for the actions just keeping patient s informed of what is going on is not hard to do I think that you are so used to the mess the NHS is in that you don’t look at it from the point of view of the patient don’t get me wrong I appreciate the help I had from the NHS but I nearly gave up the will to live and to cease my Chemotherapy I also informed Queens that I was a patient with Guys and they said they would contact Guys this did not happen as I have said I saw with my own eyes the state of the NHS beds in corridors people sitting on the floor in Raffts but for Gods sake there has to be a better way Once I was in to your ward system the care I would have expected was there and although there were difficulties I could manage them I am very sorry for sending you this letter but I would imagine you would like me to be honest with my response

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse