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Queen's Hospital
2023-09-28
Person
4
5
0
28th September 2023
For a change I felt the doctor was listening to me and interested and had an understanding how I feel
Suggested improvements
Not cancelled the original appointment without my permission and wasted NHS money sending the exact same 3 letters informing me of the new appointment date and another 3 letters cancelling the appointment. All letters arrived in the post on the same day and after a phone call found out it actually wasn't cancelled