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Queen's Hospital
2024-05-14
Person
1
5
0
14th May 2024
I was sat in the waiting area for 8 hours waiting for a doctor to see me for my cyst which would then have to be seen by the surgical team but the initial stage of the doctor seeing me was not completed. I asked the Asian woman in reception during the 8 hours how much longer for me to get seen initially for the doctor but every time she would ask for my name and say I’m next so 30 mins. 8 hours went by and this was a constant cycle of me asking and her saying 30 mins. Next, another staff had taken over in reception and I asked the same question but this time she asked for my name and she said I am not even on the list! I would have to re-register from the start. This is ridiculous and I left after waiting for 8 hours. It was completely a lie when the first woman at reception asked me for my name and told me the time I had to wait as I wasn’t on the list so she completely made it up!
Suggested improvements
Have better staff at reception and tell them to stop lying.