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13th March 2024


It was horrendous like a third world country. Got there around 4.30 pm and discharged myself at midnight. The next morning at 10 am I got a phone call to say that I am ready to be seen !!!! Some one will die in the corridors waiting to be seen One old man was desperate to go to the toilet. He was terrified of losing his dignity as he had been waiting for 2 hours to get help to go to the toilet. I have no idea if he received it

Suggested improvements
Everything. It needs a complete overhaul to how you manage the A&E department as it is certainly not working in its current state. One old man was desperate to go to the toilet and was terrified of losing his dignity on the trolley. I have no idea if he got help but he had been asking for 2 hours for help. Someone will die in the corridors waiting to be seen it’s just a matter of time. You need to urgently review and change the current practice as it certainly isn’t working at this time

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse