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16th April 2024


Night shift told me I needed a procedure- in A&E for a total 15 hours, in at 7pm out at 10am next day. Day shift came in and sent me home and told me to come to an outpatient clinic the following week.

Suggested improvements
Sent me home earlier if nothing was going to be done. Instead I was sat in a chair all night unnecessarily. Felt the doctor on night shift was so so lovely, and wanted me to have a surgery bed to get a gallstone out my duct, but day shift doctors wasn’t haven’t any of it - very confusing from one shift to another

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse