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Queen's Hospital 2023-05-19 Person 4 5 0

Mostly nursing care was very good. I had a bad experience with nurse Victoria. I needed my catheter removed and mentioned it early in the day. She kept saying she was going to do it but didn’t. She came in to offer me painkillers which I didn’t need and the other nurses tended not to do that. Eventually around 1 pm she said she was going to do it I layed down on the bed then she went out and didn’t come back. I eventually got up and complained at the desk and in the end after about 20 minutes nurse Riki - who was on other duties came in and did it. It took 10 seconds. Nurse Victoria came in to apologise later and I said let’s draw a line under it. She then decided to flush my canular even though I didn’t need any intravenous medication at that point. She push the solution through so quickly it really hurt and I looked up and she was smiling. The nursing staff are generally excellent just my misfortune to meet someone so nasty.

Food appalling and mostly inedible - even the egg salad had eggs that were rock hard and tomatoes bitter. Not 1 decent cup of tea coffee or hot chocolate Menu was v high fat - lasagne, sausage and mash, all day breakfast.